Refund & Returns Policy (Customized Goods)
1. Our Commitment We stand by the quality of our personalized gifts. Since every item is custom-made specifically for you, we cannot offer returns or exchanges simply for a change of mind.
2. Grounds for Refund or Replacement A full refund or replacement will be provided ONLY if:
- The product arrives damaged or defective due to shipping or manufacturing error.
- The personalization (name, date, photo) does not match the specifications provided in your original order proof.
3. Reporting a Problem If your product qualifies for a refund/replacement (per the grounds above), you must contact us at [loveindiagifts@gmail.com] within [48 hours] of delivery. You must include:
- Your Order Number.
- Clear photographic evidence of the damage or error. (360 degree video of opening the product)
4. Refund Processing Once a replacement or refund is approved, refunds will be processed within [7-10] business days to the original payment method.